Job Summary:
We are seeking a proactive and results-driven Account Manager to join our team. The Account Manager will oversee client accounts, build strong relationships, ensure client satisfaction, and drive business growth. The ideal candidate will have excellent communication skills, strategic thinking, and the ability to manage multiple accounts while meeting deadlines and revenue targets.
Responsibilities:
- Serve as the primary point of contact for assigned client accounts
- Develop and maintain strong client relationships to ensure satisfaction and loyalty
- Monitor account performance and track key metrics to meet business objectives
- Collaborate with internal teams to deliver solutions and services aligned with client needs
- Identify upselling or cross-selling opportunities to expand account revenue
- Prepare and present regular reports on account status, performance, and trends
- Address client inquiries, concerns, and issues promptly and professionally
- Coordinate project timelines, deliverables, and resources across teams
- Maintain accurate client documentation and account records
- Assist in strategic planning to improve client engagement and retention
Requirements:
- Proven experience as an Account Manager or in a client-facing role
- Strong understanding of account management principles, client relations, and sales processes
- Excellent interpersonal, negotiation, and communication skills
- Ability to manage multiple accounts and prioritize tasks effectively
- Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho) and Microsoft Office Suite
- Analytical skills to assess account performance and propose improvements
- Ability to work independently and collaboratively in a fast-paced environment
- Bachelor’s degree in Business, Marketing, or related field
- Professional certifications in account management, sales, or project management are a plus
Physical Demands:
- Ability to work at a computer for extended periods
- Occasional travel for client meetings or events
- Ability to lift office materials up to 20 lbs
Salary:
Compensation will be competitive and based on experience.
Benefits:
- Health, dental, and vision coverage
- Retirement savings plan
- Paid time off and holidays
- Professional development and training opportunities
- Performance-based incentives
Equal Opportunity Employer:
We are an equal opportunity employer and welcome applicants of all backgrounds to apply.
